Privacy Policy

Effective Date: Sep 1, 2024

Introduction
At EonPass ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.eonpass.com] or use our services. By using our site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect several types of information to provide and improve our services:

Personal Information: When you register for an account or interact with our services, we may collect personally identifiable information such as your name, email address, company name, and billing details.
Non-Personal Information: We may collect non-personally identifiable information that your browser sends whenever you visit our website, such as your IP address, browser type, language, and the pages of our website that you visit.
Usage Data: We use Google Analytics to collect data on how our service is accessed and used. This includes information such as device identifiers, browser type, operating system, and other usage data for analytical purposes. This helps us improve our services by understanding how users interact with our platform.

2. How We Use Your Information
We use the information we collect in the following ways:

To Provide and Maintain Services: We use your personal information to set up and manage your account, provide customer support, and communicate important information about our services.
To Improve Our Services: Non-personal data and usage data help us understand how users interact with our platform, allowing us to enhance and refine our services.
For Billing and Transactional Purposes: We may use your information to process payments, invoices, and deliver product-related communications.
For Marketing and Communication: We may use your personal information to send you updates, promotions, or other information about our services. You can opt out of marketing emails at any time by using the unsubscribe link provided in the email.

3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We use third-party service providers, such as HubSpot and Google Analytics, to assist us in operating our website and providing services. These service providers may process and store data on our behalf.
Anonymized Data for Analytics or Marketing: We may share anonymized and aggregated data with third parties for analytical purposes or marketing campaigns. This data will not include personally identifiable information.
Legal Compliance: We may disclose your personal information if required by law or in response to a valid request by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Data Security
We take the security of your information seriously. We implement a variety of technical and administrative security measures, including encryption and secure data storage, to protect your personal information from unauthorized access, use, or disclosure. In the event of a security breach affecting your data, we will notify you as required by law.

5. Data Retention
We retain your personal data only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of the service, complying with our legal obligations, and resolving disputes.

6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access, Update, or Deletion: You have the right to request access to, update, or delete your personal information. To request deletion of your data, please contact our team at [support@eonpassai.com].
Objection or Restriction of Data Processing: You have the right to object to or restrict certain types of data processing.
Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time by contacting us.

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze website traffic and user behavior. We use cookies for the following purposes:

Performance and Analytics: To understand how visitors use our website, through services like Google Analytics.
Functionality and Advertising: We use HubSpot and other advertising tools to deliver relevant ads and improve the overall user experience.

We allow third-party cookies and provide a cookie consent mechanism in compliance with relevant data protection regulations, such as GDPR. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

8. International Data Transfers
If you are located outside of the United States, please note that we transfer and process data, including personal information, in the United States. We transfer data from the EU to the U.S. but do not currently have specific safeguards in place, such as standard contractual clauses.

9. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect or process personal data from individuals in this age group. If you believe we have collected personal data from a minor, please contact us, and we will take steps to delete the information.

10. Third-Party Links
Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will include the "Effective Date" at the top. Your continued use of our services after any changes indicates your acceptance of the new terms.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

EonPass AI
Email: info@eonpass.com